FAQ

ORDERS

Do you sell your products in retail stores?

Yes, you may refer to our retail partners in the link here – https://camtec.net/camtec/about-us/

Can I amend my order once it has been paid for?

Your order is normally processed immediately and you will be unable to amend once it is confirmed. For urgent enquiries, email us at onlinesales@camtec.net or call +65 6743 0760.

Can I cancel my order if I made a wrong purchase?

Yes, do call our office at +65 6743 0760 immediately.

I am facing problems ordering, what should I do?

Camtec is compatible on most mobile devices and browsers. We suggest restarting your browser. If your problem persist, please send a screen capture to our email at: onlinesales@camtec.net

PAYMENT 

Is it safe and secure to shop on Camtec website?

Yes, it is safe. Your personal information is kept secure and private during the entire purchasing process and none of your personal details are shared with any third party.

What kind of payment methods are accepted when shopping on Camtec?

We accept Visa, Mastercard, American Express, PayPal and eNETS.

How do I know when my order has been confirmed?

You would receive a confirmation email with your delivery details once your payment has been processed.

What should I do if my payment does not go through?

Please email us at onlinesales@camtec.net or call +65 6743 0760.

My promo code cannot be applied to the order, what should I do?

Please check if your code has expired. Otherwise, it might be because the code isn’t applicable for the items in your cart.

DELIVERY 

Where do you deliver to?

We deliver islandwide, excluding Sentosa, Jurong Island, Tuas, restricted airlines and cargo areas (such as airport cargo complexes, and airline roads), military areas with restricted access, and other locations that are not on mainland Singapore.

How will my item(s) be delivered?

We are currently using Ixpress Logistics for our deliveries.

How much is the delivery charge?

It’s FREE delivery for orders of S$ 30 & above.

A S$ 7 flat rate shipping fee will be charged to orders S$29.99 & below.

How long will the delivery take?

You should receive your order within 3 business days after receiving an email confirmation.
However, the delivery time might take longer (up to 5 business days) during sale periods, holidays, and bad weather.

What should I do if I did not receive my order?

Please email us at onlinesales@camtec.net or call +65 6743 0760.

What do I do if my order is faulty?

Please email us at onlinesales@camtec.net or call +65 6743 0760.

 RETURNS

Do you offer full refunds?

Full refunds are offered only if the item(s) you have purchased is/are not in stock.

Do you have a return and exchange policy?

For incorrect items shipped, we have a 7-day return policy upon receipt of the order, subject to the following conditions:
The item must be in its original purchased condition. All packaging must be unopened, unused and unmarked. We do not accept any returns if you have changed your mind about a product. Should there be problems with an opened product, email us at onlinesales@camtec.net

How do I return an item?

Please email us at onlinesales@camtec.net or call +65 6743 0760.