ORDERS

Yes, you may refer to our retail partners in the link here – https://camtec.net/camtec/about-us/

Your order is normally processed immediately and you will be unable to amend once it is confirmed. For urgent enquiries, email us at onlinesales@camtec.net or call +65 6743 0760.

Camtec is compatible on most mobile devices and browsers. We suggest restarting your browser. If your problem persist, please send a screen capture to our email at: onlinesales@camtec.net

PAYMENT

Yes, it is safe. Your personal information is kept secure and private during the entire purchasing process and none of your personal details are shared with any third party.

We accept Visa, Mastercard, American Express, PayPal and eNETS.

You would receive a confirmation email with your delivery details once your payment has been processed.

Please check if your code has expired. Otherwise, it might be because the code isn’t applicable for the items in your cart.

DELIVERY

We deliver islandwide, excluding Sentosa, Jurong Island, Tuas, restricted airlines and cargo areas (such as airport cargo complexes, and airline roads), military areas with restricted access, and other locations that are not on mainland Singapore.

It’s FREE delivery for orders of S$ 60 & above.

An S$ 8 flat rate shipping fee will be charged to orders S$59.99 & below.

You should receive your order within 3-5 business days after receiving an email confirmation.
However, the delivery time might take a little longer during sale periods, and holidays.

RETURNS

Full refunds are offered only if the item(s) you have purchased is/are not in stock.

For incorrect items shipped, we have a 7-day return policy upon receipt of the order, subject to the following conditions:
The item must be in its original purchased condition. All packaging must be unopened, unused and unmarked. We do not accept any returns if you have changed your mind about a product. Should there be problems with an opened product, email us at onlinesales@camtec.net

Please email us at onlinesales@camtec.net or call +65 6743 0760.

We only have a 7 days return policy that starts on the day you received your order. If the item you have purchased is defective, not functioning or missing some parts, please email us at onlinesales@camtec.net or call +65 6743 0760.

If you are coming down to our office after contacting us, please bring along the entire set of the item, unless otherwise informed by our staff.
Most importantly, please bring proof of purchase/receipt/invoice.